Recent United Airlines ad offering friendly service…

Just a few days ago, I wrote that Pepsi should have called the Media Guy before their ill-conceived Kendall Jenner ad launched. Apparently all that was needed was for another major brand to screw up royally in real time to have them breathing a sigh of relief.

In case you missed it, here’s the video Pepsi is quietly cheering about:

Before we go any further, you know what I am going to say…right? Yes, you’re right, United Airlines CEO Oscar Munoz should have called the Media Guy. As a matter of fact, Oscar Munoz should have me on his speed dial. When in doubt on your media campaigns or crisis, call the Media Guy.

Instead Mr. Munoz did it his way and made a public relations crisis a complete disaster:

Note to Mr. Munoz: I know you were named PRWeek’s U.S. Communicator of the Year, but even the best of us need some help. You know, “it takes a village…” and all. You should know already that you must offer a quick, unreserved apology when there’s video out there. Get in front of it and fall on your sword.

Click to view on Twitter.

I joked on Twitter that the bat guy from The Walking Dead going up and down the aisle on a United Airlines flight is the leading storyboard idea for the next big ad campaign for the positive media challenged corporation.

This is not really a laughing matter because 1) not only did someone get hurt (mentally and physically), 3) is a public embarrassment, but now 3) the stock price is down $1.4 billion after the video went viral.

No look at what you did. Instead, you only apologize for “having to re-accommodate … customers?” Seriously?

You came off callous and uncaring with little self-awareness. But then you doubled down and made it worse. You took pen to paper and wrote a letter to your employees, describing the passenger as “disruptive and belligerent.” So glad you let your workforce know that “employees followed established procedures for dealing with situations like this.” You know what happens when you do things like this? Clever consumers start posting these kind of videos:

Rupert Younger, a well known public relations expert (and director of the Oxford University Centre for Corporate Reputation), agrees with me stating  “The apology by the CEO was, at best, lukewarm or, at worst, trying to dismiss the incident,” said Younger. “The CEO should make a better, more heartfelt, more meaningful and more personal apology.”

And now, besides the stock drop, the internet ablaze and United is struggling to contain fallout from the incident. The top trending topic on Twitter is #NewUnitedAirlinesMottos, with users suggesting slogans such as “not enough seating, prepare for a beating.”

So Mr. Munoz, as Pepsi celebrates you for taking the spotlight off them and Air Canada smirks that their #AirCanadaSux hashtags are pushed back a bit, keep in mind that the Media Guy is here with a few tricks up his sleeve. I left you a voice mail…have your secretary ring me, morning, noon or night. If common sense doesn’t make you call, try looking at these before you go to bed:

The post UNITED AIRLINES: New Advertising Storyboards appeared first on Media Guy Struggles.

I’m waiting by the phone hoping Indra Nooyi, the CEO of PepsiCo, dials my ten digits so we can discuss their latest Kendall Jenner spot. I mean, I feel for Indra Nooyi because how many people at Pepsi are going to get fired? I say this is because I can’t remember the last time a big corporation with deep pockets making this kind of advertising mistake. Before I get going on another media rant, take a look at the ad…

Isn’t it lovely how the cola giant joined the fray in capitalizing on a Trump America where big business appropriates real feelings and related imagery from serious protests to sell product? All the while, corporations are minimizing the danger protesters encounter and the frustrations that inevitably get pushed within.

In a bit of Hollywood fantasy, the ad’s climactic scene shows a police officer accepting a can of Pepsi from Kendall Jenner, setting off riotous approval from the protesters and an appreciative grin from the officer. This is precisely the opposite of real-world experiences of protesting police brutality. Who knew police officers just needed a Pepsi to stop beating and shooting civilians?

Back to the rant…

…it’s bad enough to have an ad that people don’t care about, but what you cannot do with your media buy is produce a national spot attached to your product that people despise. You just can’t do it and I am shocked that this even made it to air because it had to go through so many approval cycles jsut to get produced. This isn’t one person’s decision, there are executives after executive weighing in. A production team, writing staff, and more.

So we’ve arrived in 2017 in an interesting place where Steve Harvey messed up the Miss Universe announcement…when the Oscars get botched by Faye Dunaway (yes her and NOT Warren Beaty)…when Mariah Carey can get furious while lip-syncing onstage on New Year’s Eve…that truly bad publicity is good publicity. We’ve arrived in a place where you get more attention by botching things to the point where you might think that some people might actually do things badly for the extra publicity.

But this mindset can’t be what Pepsi was going for with the Jenner spot. My guess is that if you asked Pepsi, “would you like to go back and do it over again?” that they would jump on the opportunity. They are just too big to make such a colossal blunder. You never want this hatred anywhere near your marketing and advertising.

Lady on the left: “Hey, Kendall, why are you pawning your wig off to me?”

Maybe they were looking for genius to be assigned to them for this campaign, simply on the merits that nearly all of their ads work. There was no genius in this work and no brilliant strategy that this would get people talking and thus help the brand. I’m finding it difficult to believe that after all of the pop star ads and not-so-subtle shade at Coca-Cola that Pepsi wants to be edgy.

Alternative thinking was that Pepsi was jumping on board with the notion of being socially responsible would give them a leg up. Oh goodness no!

This is why you do focus groups and you send the spot to the team for a looksee and enable your staff to have a voice. The hope is that someone, anyone would speak up. Maybe someone spoke up and maybe they didn’t.

C’mon Indra, one call to the Media Guy—before you spent millions on a campaign like this.—could have solved all of your issues. A simple review of your story boards or creative brief by your new Commissioner of Common Sense (that’s me) would have saved all that embarrassment. My moderate salary or retainer fee would have already paid for itself.

A Pepsi Google search looks something like this…

A bit of advice…the ONE THING you cannot do with your advertising is offend the public at large. If you’re working in your our creative vacuum or within a creative team and I ask, “what’s the worst case scenario on our ad and how people react?”…what’s the response?

The worst case scenario is definitely “offending the viewers” and staining the brand with offensive publicity. You want people to like your product. You don’t want them talking about how another Jenner/Kardashian is jinxing your brand. These are same people who pixelate logos and brands out of their television shows.

So here we have Kendall Jenner catwalking down the street from Privilege Island to sell some cola while sashaying through real protests is at the height of misconceived notions. Staggering in its stupidity if you will.

With this in mind I feel sorry for the people who will be fired because today people are talking about Pepsi, only to laugh at it.

So Indra, one final time, please, for the sake of your brand: call me back. You’ll be happy you did.

UPDATE – April 5, 2017:

The post PEPSI: You Should Have Called The Media Guy! appeared first on Media Guy Struggles.

“Can you whip out the logo for new client today?!”

Are you kidding me? “Whip out a logo?” It’s not as easy as it looks. Every person from the CEO to the janitor gets to weigh in on the new brand identity. It’s simple, right? Think again.

There’s more to whipping out a logo than playing in PhotoShop, slapping a name on a circle and calling it a day. Just because Nike swindled Carolyn Davidson out of her $35 was super efficient in the purchase of their Swoosh Logo in 1971 doesn’t mean they grow on trees (or in college computer labs)**.

Impact is job one of a logo. The subtleties come from special training and a sharp visual eye. Some of this you can learn and some of it, quite frankly, you have to be born with.

“Born with” you ask?

Take a look at some of these logos. They are instantly recognizable. But do you know the real stories behind them? Some of them might surprise you…

BASKIN ROBBINS
We all know and adore Baskin Robbins’ ice cream, founded in 1945 in California by Mr. Baskin and Mrs. Robbins. Their slogan has changed many times over the years, but it often mentions their famous 31 flavors: “31 Flavors of Fun,” “31 Flavors at Their Best,” “Trust 31” and “Celebrate 31,” just to name a few. In the logo, you can also see the number ’31’ in pink in the Baskin Robbins logo, just one of many stories behind famous logos.

APPLE
The Apple logo is well-known worldwide, but did you know that it was created because Steve Jobs had just come back from an apple farm after starting a fruitarian diet? The Apple logo was first rainbow-colored to show that Apple products could create color graphics. The bite was taken out of the apple because Steve Jobs was worried that people would think it was a cherry!

NIKE
The logo for Nike, otherwise known as the ‘swoosh,’ was created by a lady called **Carolyn Davidson in 1971, after she was chosen while working on a graphic design assignment at school. She wasn’t initially happy with the design, stating, “I don’t love it, but it will grow on me.” She was paid $35 for the design, which is crazy considering what it would be worth today!

STARBUCKS
If you look at the original design of the Starbucks logo, you might be shocked – it’s a shirtless mermaid with two tails sitting in a surprisingly sexual way! It is thought that the mermaid is one from Greek mythology. This mermaid design was often criticized due to its sexual nature, so it was adapted and changed to what it is today.

CHUPA CHUPS
The logo for the famous lollipop brand, Chupa Chups, was designed by the wacky painter known for his melting clocks, Salvador Dali, in 1969. The colous for the design were taken from the Spanish flag, because the name ‘Chupa Chups’ comes from the Spanish word chapur, meaning ‘to suck.’ The logo was designed in an hour while Dali sat in a cafe with a friend.

MERCEDES BENZ
Essentially, the Mercedes Benz logo was designed to tell everyone how wonderful they are! The three points on the logo are meant to represent three elements – water, air and earth – and Mercedes Benz’s dominance over all three (due to their boats, airplanes and cars). Modest!

It’s easy to see these logos every day of your life, but be so unaware of how they came to be! There are so many interesting stories behind all kinds of famous logos, it’s definitely worth checking them out. Did you know any of these? Which other logo origins do you know of?

PEPSI
The colors in the Pepsi logo are meant to represent the colors on the American flag, showing the company’s patriotism and pride. That’s not the end of it, however – apparently the Pepsi logo represents feng shui, the Pythagorean theorem, Einstein’s theories, the Earth’s magnetic field and so much more. How? Your guess is as good as mine.

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Traffic, traffic, traffic. It gives you a lot of time to think, rant and reflect.

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