Photo: Cliff Hawkins/Getty Images

Okay, so where am I?

Let’s just say that The Comeback Chiefs just scored three touchdowns in the final few minutes in Miami to earn their first Super Bowl win in 50 years. That ought to narrow it all down.

On Sunday, huge brands like Tide and Pepsi once again spent millions of dollars from their advertising budgets. As a matter of fact, advertising for the game sold out before the end of November at a price tag of $5.6 million for a 30-second commercial. The demand for Super Bowl ad was so strong this year that Fox added two-and-a-half minutes of commercial time to the telecast. And, if you have the cash, why not advertising in the biggest television event of the year? Look at these numbers:

The figure point to a 5.5% increase over the 2019 game, in spite of a 5% audience decline for last year’s It’s important to note that live sports have held their own against the rising tide of video streaming that has divide viewers’ collective attention away from traditional satellite and cable television. The result is the National Football League’s enduring strength against other programming. Simply stated, it is more valuable than ever to advertisers.

To note, the $5.6 million cost for a 30-second spot to a colossal leap over the cost for the same amount of time for the the big game in 1967. In 1967, ads for the first-ever Super Bowl cost anywhere from $37,500  to $42,500, while 1995 marked the first year that the average cost crossed into the millions, when 30-second ads sold for $1.15 million.

So who scored and who fumbled this year?

WINNERS

Google
“Loretta”

If you didn’t cry or pretend you weren’t you might not actually be human.

Hyundai
“Smaht Pahk”

Making fun of Boston and New York accepts has become part of the of the lexicon pop culture. Boston natives John Krasinski, Chris Evans, and Rachel Dratch drive it home.

Dashlane
“Password Paradise”

Death on the River Styx is the perfect apt metaphor for those regular occurrences when you need to gain access to your online accounts. Shoot it just happened to me trying to get into my American Airlines frequent flyer portal…and the exact same questions were asked in the exact same order. Goodness gracious, on relatability scale, they were spot on (and quite humorous about it all too.)

Amazon
“What Did We Do Before Alexa?”

When Ellen DeGeneres asks Portia de Rossi “What did we do before Alexa?” I was a little dubious. But once the newsy makes his fake news joke, they had me.

Jeep 
“Groundhog Day”

An ode to the classic with a fresh spin…plus a superb ending.

LOSERS

Audi
“Audi Presents: Let It Go”

The Frozen ear worm “Let It Go” anthem doesn’t fit the message quite as well as Audi imagines it does. What a waste of Maisie Williams and 5.6 million dollars. Next time call the Media Guy, Audi. I can save you eight to ten million in production, royalty charges, and actor’s fees.

Avocados from Mexico 
“The Avocados from Mexico Shopping Network”

Pool floats? Baby carriers? Luggage? All of these things can be purchased on the Avocados From Mexico Shopping Network? Do we even care where our avocados come from as long as they aren’t $3.99 each? This one was a loser from the moment it was greenlit from the storyboards.

Tide
“Laundry Later”

Charlie Day is the freakout actor of his generation. Tide dropped at least $22 million on their four spots. I like the concepts, but it wasn’t particularly Clio Award worthy.

Proctor & Gamble
“When We Come Together”

No shortage of star power here. After the clever spilled chili open, it was literally a mess to watch.

The post The Best and the Worst of the Super Bowl LIV Commercials appeared first on Media Guy Struggles.

I just got back from a whirlwind tour of Finland (Kemi, Lapland, Helsinki) and Russia (Saint Petersburg, Moscow) and it’s time to get caught up. As you can see from the graphic, the call for ANDY Awards entries has been announced. As you know I am an award junkie so I am moving to get my entires into place to win this elusive award. I am sure there are plenty of you who have no idea what this award is, so here’s there elevator speech, “for 55 years the International ANDY awards have been known as the most sought-after awards for creative excellence in advertising.” Heady stuff for sure and prestigious in my industry. I want one and my three previous attempts have bore no fruit. I’m taking it seriously because the single entry cost is $1,500!

The quest for an ANDY made me assess my work against some of my contemporaries from the past year. You know what I found? I found a whole lot of campaigns that should have never been greenlit. They missed their mark or worse. You know I don’t have a Hall of Shame because I’m negative. I do it because the worse the ad, the greater the inspiration to be better; to do better. Also, some of the advertising SVPs need to call the Media Guy before they spend millions on a media buy to showcase bad work This is one of my independent new business pushes. I don’t charge a lot for a two-day consultation and the return on investment for the companies that do call is immense.

In 2016, I introduced my “You Should Have Called the Media Guy” columns where I implore tone-deaf ad men and women who don’t bother to focus group their advertising and I censure then why a call to me, the Media Guy, can save them some serious advertising budgets in bad publicity if they had only let me review their work first. The columns have proved to be reader favorites (you can catch up on past columns here):

Burger King
The American Red Cross
Pepsi
Kellogg’s
Anaheim Ducks
T-Mobile, Dove, and McDonald’s
Class of 2018 Media Guy Hall of Shame Inductees
The Best and the Worst of the Super Bowl LIII Commercials

I am sure you sit at home and wonder openly and loudly how ads such as these could ever wind up on television or in your online feeds. Some are so poorly thought out you have to say “how did this load of poop make it past their high-paid creatives. So despite my offer for inexpensive, yet sage consulting, there were companies and ad department that decided, “hey we got this!” and didn’t call the Media Guy. The ran with their great ideas and I’m here today to bash them a little bit by inducting them into my Media Guy Hall of Shame.

Before I do though, I want to run my annual PSA for those fools making ten times more than me in their lofty corner glass offices:

“Hello Chief Marketing Officers: you can’t see the forest among the trees. Call me. A small consulting check made out to me could save embarrassment and, also, potentially, your jobs. Swallow your pride and just do it!”

5. Peloton’s “The Gift That Gives Back”

Peloton decided to shame a thin woman’s journey to get, well, more thin and the world laughed at them. Others wagged their finger at them, especially the husband who obviously was a real winner as he made his wife check in daily with selfies and what not. In short, the campaign follows her through a yearlong selfie expedition as her dictatorish partner passive aggressively suggested that she needed more exercise.

4. Kia’s ‘The Niro Electrified Family”

Kia started off with a smart actor placement on the form of Robert DeNrio in this heavy power of puns spot aimed at promoting its electric e-Niro range. I’m sure that concept sounded good in the pitch session but the end product ended up like the agency chose to wing it without a script after into securing an Oscar winner. Sigh.

3. Snapchat’s “Would You Rather”

You have to be kidding me that this would happen in the current #MeToo climate. In 2009, Chris Brown decided to use Rihanna as a punching bag on the way to the Grammys. SnapChat decided they should make light of domestic abuse it, asking users to reveal whether they’d prefer to slap Rihanna or punch Chris Brown. Snapchat responded saying the ad was the product of a third-party oversight intended to promote the company’s latest game, “Would You Rather.” I mean, really? No wonder SnapChat has fallen off the Earth.

2. Miele’s “International Women’s Day”

How do you celebrate modern women on International Women’s Day? By reinforcing the 1950s housewife stereotype. The appliances manufacturer probably thought it was cute to share an image of four white women excited over a washer and dryer, but completely missed the mark. Miele deleted the Facebook post a few hours later. Seriously Miele, you shouldn’t rely on old-fashioned stereotypes for your marketing. Know your target audience. Understand what drives them and use this information to inform your social media for business campaigns. It’s basic Marketing 101. One call to me and I would have told you that instead of you showing around the creative department and being pandered with a bunch of “great job”, “looks incredible”, and “you killed this!” comments I am sure you heard prior to giving the thumbs up to roll this out.

1. Oreo’s “First Christmas”

So it’s Christmas Eve and even though every kid’s parents leave milk and cookies by the fireplace, Santa is a glutton and needs more. [You know, I covered mean Santa before. He’s not so easy to work for…] At this point, he pulls over to a gas station and sends his first-day-on-the-job elf intern inside for some Oreos. (Yeah, yeah, bad day to start, but go with it, will ya?) Newbie elf grabs a Big Gulp of orange soda and several packages of Oreos (it’s clear he has no idea what glutton Santa is all about). Thankfully, dude at the cash wrap knows the deal and turns on the elf to his milk vault behind the counter which gains him a golden ticket to the Infamous Santa Xmas Rager. Cute idea, no? Exactly, NO! This entire spot smells of creepiness. Dimly lit with newbie elf is wearing way too much makeup. The guy behind the counter with the milk stash twists off the top of the Oreo and demonstrates the proper method to lick off the creme. Good gawd, too much information! All we need is the FBI to show up on December 26th in the epilogue to figure out what became of newbie elf who disappeared for an Oreo pit stop.

The post Class of 2019 Media Guy Hall of Shame Inductees appeared first on Media Guy Struggles.

Well, it’s been a long wait. Over two weeks to be exact and I’m still waiting by the phone awaiting a call from either Margo Georgiadis, CEO of Ancestry, or senior VP of U.S. Marketing Caroline Sheu…or both. Perhaps it will be a conference call, who knows? So, why should these two industry leaders ring up the independent Media Guy consultant? Well, have you seen their tone-deaf phone “Inseparable” commercial that lit up the airwaves back in April?

Set in the Antebellum South, a foggy pre-dawn scene shows an out-of-breath white man offering a wedding ring and a promise to flee to the North to his love interest, a (presumably enslaved) black woman:

“Abigail,” he says. “We can escape, to the North. There’s a place we can be together, across the border. Will you leave with me?”

But, before I prattle on about how the advertising vision of the Media Guy would have saved the genealogy company millions of dollars in bad will and publicity, let’s watch the spot together:

I understand at the ad was most likely intended to be a romantic adaptation of how someone taking a DNA test ends up with muddle of geographic origins in their heritage. But it wound up as an discomforting blunder when critics correctly pointed out that the “forbidden love” plot was a story gone wrong because the pre-Civil War Deep South was largely defined by the ruthless sexual exploitation of black slave women by white slave owners. All of this brought disdain from the community at large.

With an IPO looming for the genealogical website, this mistake could have been costly. Ancestry quickly pulled the spot and apologized profusely. In a statement, the company told WIRED,  “Ancestry is committed to telling important stories from history,” the company said. “This ad was intended to represent one of those stories. We very much appreciate the feedback we have received and apologize for any offense that the ad may have caused.”

I have to say that this tightly worded apology—mostly likely crafted by Sheu—is a ton better than I would have written. Her experience at GAP, Inc. and her B.A. in Political Science and in East Asian Studies from UCLA, an M.A. in Asian Studies from UC Berkeley, and a J.D./M.B.A. from University of Chicago pales my degrees from UCLA for sure. But with “20 years of experience transforming marketing organizations to adapt to rapidly changing consumer and technology trends” you would figure that Ancestry would have never gotten into this mess to begin with.

A little vision (and a one-hour consulting session with the Media Guy) would have revealed so much just by me looking at the storyboards.

Oh, where to start?

Let’s start with this litany of historical and cultural offenses shoehorned into the 30-second commercial:

• The notion that a white male protector could only liberate a black woman from slavery…
• That most mixed-race people in America today descend from tender, consenting relationships when the biggest historical reason is actually rape…
• Prior to 1861, it was legally impossible for slave women to file rape charges against a white man in Southern U.S. states, 
• That interracial relationship was even possible in this time and this place given the extreme power irregularities of the institution. And finally…
• That there was a promised land of equal opportunity in the “North.” (Breaking News: it wasn’t even close.)

Wow, that’s a lot of errors in thirty seconds. I mean, clearly there were no history books allowed at these final planning sessions prior to their commercial shoot. But, hey, Ancestry was spinning some fairy tale that by filling up a small vial with your saliva that they can miraculously fill in the family tree branches that were severed by the transatlantic slave trade. Oh jeez.

They say when you are so close to a project or a situation, you can’t see the forest among the trees and in this case, that idiom definitely applies. Some extra eyes from the outside would have identified all of this troubling content before filming began. What a waste of filming days and post production and that’s not to mention the damage that could have leveled at their impending IPO.

As a descendant of Russian immigrants from the 1880’s due to the state-sanctioned policies of Alexander III, trust me when I say that tracing family ties aren’t so straightforward. Names were often changed to escape persecution and in the pre-Civil War Era, names of slaves were altered when they were sold to new owners. When you are doing a deep dive on your family history, the process of doing so unearths up painful truths you weren’t expecting.

Reaching out to a diverse audience is important for Ancestry because their DNA database are overwhelmingly white. They tell a much hazier origin story for African Americans. I’m told that Ancestry can divide the 32,000-square-mile island of Ireland into 85 distinct genetic populations. For all of Africa, the company can only carve out nine. Recruiting a more diverse customer base would certainly help lift some of those limitations, and that’s how this commercial came into play however it came off.

So here’s my message to Margo Georgiadis and Caroline Sheu. I called you both and left messages. Two weeks have passed and I’m beginning to think you won’t call me back, but you should and I’ll answer 24/7, 365 days a year. My fees are small and a few hours along with a business class airline ticket will get you and in-person meeting and I’ll save you the hassles of another misfire in the advertising arena. I have the midas touch wherever I go. Once upon a time I made falling in your home a cottage industry and convinced the New York Times that Syria was a top 10 destination.

Do yourselves a favor, don’t say for a second time, “We should have called the Media Guy!” I’ll be waiting with my out special set of media skills. This latest commercial shows that companies like Ancestry still need to prove they can be trusted with their media buys.

Previous “You Should Have Called the Media Guy” Columns:

Hong Kong Tourism Board
Burger King
H&M
The American Red Cross
Pepsi
Kellogg’s
Anaheim Ducks
T-Mobile, Dove, McDonald’s

The post ANCESTRY.COM: You Should Have Called The Media Guy! appeared first on Media Guy Struggles.

Did you notice the overriding themes? Every actor in the the Peloton ad is in great shape. Every actor lives in a better home than you. Every actor chose to make the Peloton workout bike the centerpiece of their better life.

Remember what Renée Zellweger said in Jerry Maguire?:

“It used to be a better meal, now it’s a better life.” The same applies to the Peloton. “It used to be a better way to workout, now it’s a better life.” Sure, it’s a commercial, but it might as well be parody, amirite? This past week, @ClueHeywood took to Twitter and did what I couldn’t: roasted Reloton and along the way highlighted the absurdity of their ads with a stream of consciousness thread. Bravo Clue Haywood!

Agency:  Partners & Spade
Production Company:  Reset
Directors:  Andre Stringer
Editor:  Arcade Edit / Brad Waskewich
Composer – Steve Lynch
Music company:  Echolab
ECD/Partner: Anthony Sperduti
Creative Director: Griffin Creech
Art Director: Rob Matthews
Executive Producers:  Erika Best & Andy Wilcox
Account Director:  Cristina Fotieo

The post Commercial Roast: Peloton appeared first on Media Guy Struggles.

I’m phone watching once again, half-heatedly expecting Dr. Peter Lam, Chairman of the Hong Kong Tourism Board, or their executive director Anthony Lau, to call me to sort out this mess created by their sexist and creepy “Treasures of the Heart” tourism commercial.

Before I go on my whimsical rant about how the watchful eyes of the Media Guy could have saved Hong Kong millions of dollars in bad publicity, let’s go to the tape to view this tone-deaf advertisement.

My eyes tell me this is more an ad about human trafficking. Showcasing the controlling relationship one has over the other is a lesson in manipulation.

I understand that “Treasures”, directed by Chan Chi-fat, endeavors to showcase an spontaneous starry-eyed escapade but rapidly degenerated into a 1:45-minute movie trailer that can best be played out as a Halloween thriller. This is more Taken 5 than Love Actually. All we need is Liam Neeson talking about his special skills and this poor young lady being loaded into a shipping container and we’re all set.

How do you make a girl follow your manipulative directions and do anything you say? Well, that’s an easy one: take her passport.

Dr. Lam and Mr. Lau, did you watch this before greenlighting this to air? If you sent this to me as your media consultant, after a single viewing I would have penned you this email:

“It’s utterly criminal to take somebody’s passport to impede them from traveling. In fact, this is a textbook maneuver favored by sex traffickers in the Far East to trap girls and women. Please see attached a revised script where you can save most of your footage and eliminate the ominous undertones of this spot.”

During the flashbacks in the spot, we gain insights on the their relationship including where they fell in love and where they argued and where her camera was obliterated. The make good at the end where he gives her a new camera and instructs her to “Don’t forget to put my photo up on your dorm door…” is also textbook male sociopath behavior.

The core messaging of the boyfriend’s negative influence on the girl—one who is on a journey to better her own life—wasn’t lost on me as my head spun around on its axis while watching it.

It left me murmuring to Dr. Lam, Mr. Lau, and the entire Hong Kong Tourism Board: “What were you thinking?” This spot does little else than to embolden emotional abuse in relationships while dressing it up as “romance” and “love.” After watching this, Hong Kong has zippo appeal and would never encourage sane people to visit. As Vivian Ward would say, “Big mistake. Big. Huge”

Also, I must admonish the headline writers for the Hong Kong Tourism Board. Really, is this the type of thing that gets people booking airline bundles on Expedia?

“Girl meets boy. Girl leaves boy. Boy hides girl’s passport: A #ShamShuiPo love story.” 

I called Dr. Lam and Mr. Lau, but an entire day has passed and alas, my phone hasn’t rung, nor will I think it is going to happen. Gentlemen, my ringer is on and I’ll answer 24/7. My fees are small(ish) and will save you further humiliation on the back end on future campaigns. I can turn almost anything into gold. ICYMI, I was able to convince the New York Times that Damascus was a top 10 destination once upon a time!

Don’t say a second time, “We should have called the Media Guy!” I’ll be waiting with my special set of media skills.

This is what happens when you take a girl’s passport and Liam Neeson gets wind of it:

Previous “You Should Have Called the Media Guy” Columns:

Burger King
H&M
The American Red Cross
Pepsi
Kellogg’s
Anaheim Ducks
T-Mobile, Dove, and McDonald’s

The post Hong Kong Tourism Board: You Should Have Called the Media Guy! appeared first on Media Guy Struggles.

Okay, so where am I?

I’m waiting by the phone hoping Axel Schwan, the Global Chief Marketing Officer and Executive Vice President of Burger King, dials me up so we can discuss their latest brain fumble. I mean, the FIFA World Cup is a great event to center an advertising and marketing campaign that will inevitably get their message out to the whole world. The World Cup is by far the most widely viewed sporting event on Earth — with an audience reach of 3.5 billion — and with that Burger King in Russia saw this as a prime opportunity to come up with a cheeky promotion, that maybe, just maaaaybe they didn’t think through all the way.

Burger King was trying to have it their way but trying to build up Russia’s future in soccer by investing now by giving women a lifetime supply of Whoopers. But how would women be able to do that?

Above is the now delete post that translates like this:

“Burger King within the framework of social responsibility has appointed a rewards for girls who get pregnant from the stars of the world fútbol. 

Each will receive 3,000,000 rubles and a lifelong supply of Whoppers. For these girls, it will be possible to get the best fútbol genes and will lay down the success of the Russian National Team for several generations ahead. 

Forward. We believe in you.”

Mr. Schwan, as much as I rack my brain, there is no real positive in this stunt. I mean, didn’t you watch the Oscars? Or all the Harvey Weinstein news?

#TimesUp bro!

Seriously.

No matter, the bosses stepped up and apologies were issued blah blah blah. Which spurred on an interesting conspiracy theory: what is brands are putting out this stuff on purpose?

As a bunch, us ad folks are pretty self aware to what works and what doesn’t. Most of us are fairly skilled and in many cases, have big budgets, and are under heavy pressure to raise their client’s brand profile. In a crowded marketplace, these modern Mad Men need to do something (anything) to get their voices heard and seen.

Passionate Soccer Fans at the FIFA World Cup.

The ad industry is deliberately being provocative and it’s trying to get the headlines. But, ultimately this is going to be much more damaging for brands than what they actually realize.

The Advertising Standards Authority (ASA), the UK’s advertising watchdog, has received 2400+ racism complaints from 956 different ads since 2013. Of those, 12 cases were formally investigated and 10 of those had the complaint upheld.

The power to ban adverts it thinks breaches its standards, but that usually isn’t necessary because brands usually remove the offensive ads once the bad publicity starts.

Experience tells me that despite adverts being looked at by many many eyeballs before they make it to the public, a “lack of diversity” in advertising agencies means things can be missed. This is why marketing executives like Axel Schwan should be calling me. As I have ranted and raved in six previous articles and nearly daily in my own office, a simple pre-release phone call to the Media Guy can save you millions of dollars in bad publicity and wasted media buys. Reach out, I’ll be there.

So did Burger King do this on purpose?

It’s hard to say considering their track record. Burger King Russia division has a history of horrific publicity-baiting stunts. Last year it made fun of a teenage rape victim in an online marketing campaign, using the likeness of Diana Shurygina, who was raped when she was 16 at a house party, as part of a buy one get one free burger offer.

Ugh!

And it’s not just Russia…Burger King has a global track record of misogynistic advertising. In Singapore the company advertised a seven-inch burger with overtly sexual imagery and a tagline saying “It’ll blow your mind away.” The model featured in the 2009 advertising campaign later came forward to say she had no idea her image was going to be used in that way.

Double Ugh!

On the other hand, they come forth with a clever ad to commemorate that it’s legal for women to drive in Saudi Arabia with free Whoppers (no pregnancy required).

For a entire month (June 24 to July 24), Burger King Saudi Arabia is giving its signature burger free to any woman in the driver’s seat who pulls up to its drive-thru windows. The burgers will come wrapped in special paper, renaming the sandwich “WhoppHer.”

So, will Burger King or Alex call the Media Guy? Remember this: one call to me will save could you a bunch of migraines and a boatload of cash…I advise you to strongly consider these words.

Previous “You Should Have Called the Media Guy” Columns:


H&M
The American Red Cross
Pepsi
Kellogg’s
Anaheim Ducks
T-Mobile, Dove, and McDonald’s

The post BURGER KING: You Should Have Called The Media Guy! appeared first on Media Guy Struggles.

I’m on phone watch hoping Karl-Johan Persson, the CEO and president of Hennes & Mauritz, aka H&M, stops monkeying around and dials me up so we can discuss their ridiculous Monkey hoodie and subsequent lame apology. Maybe before I rant and rave and tell you how a simple pre-release phone call to the Media Guy can save companies millions of dollars, perhaps I should show you the source of my consternation:

H&M: What were you thinking?

Uhhhhhhh…I’d be speechless in this case, but, you know, I’m never speechless.

In previous columns, I have expressed empathy for the CEOs of these organizations for not calling because I felt people in the marketing and advertising department would lose their jobs. But in reality, nothing happens. They just go about their days and weeks issuing lame apologies and react to the situation they caused, rather than respond to them.

In case you missed it, the term “monkey” has been used as a racial slur toward African-Americans. Just look at the picture above. In the ad, the African-American is a “monkey” and the Caucasian kid is a “survival expert.” Ugh!

The “monkey” sweatshirt fiasco is yet another miserable reminder of how much more work lies ahead when it comes educating corporations about the consequences of using certain images and messaging. The Swedish clothing giant is learning that lesson firsthand.

A barrage of comments ensued, including multi-platinum recording artist The Weeknd who ended his partnership with H&M:

It didn’t end there. A barrage of comments ensued, with celebs from Questlove and Snoop Dogg to LeBron James and Diddy raucously protesting (and, in some cases, redesigning) the tone-deaf ad via Twitter and Instagram. H&M also lost rapper G-Eazy who also terminated his agreement in advance of the March 1 launch of his H&M collection.

In true cover your ass mode, H&M released a statement saying it had withdrawn the hoodie from sale and would “thoroughly investigate” to make sure there is not a repeat of the incident.

The post H&M: You Should Have Called The Media Guy! appeared first on Media Guy Struggles.

So you’re probably asking, why am I saying that now? Well, while doing some research for an upcoming university project, I came across a section on a college website which highlighted how much it likes “diversity and inclusivity.”

First off, congrats on being proud of your very high standards that most colleges and companies couldn’t possibly reach, even with a brilliantly-written mission and diversity statement. Really, it makes then very exclusive (the opposite of inclusive, duh!).

And yeah, it’s great that you’re attracting more minorities and people of color, but at the same time, your faculty gets more and more liberal, with conservatives being increasingly rare birds.

What the heck am I speaking about? you ask…

It means that you  like diversity when it’s about stuff that shouldn’t matter (gender, skin color, sexual preferences), but less so when it affects something that should (intellectual and political diversity).

But of course, the university can’t admit this, or else there’d be all kinds of trouble. It’s such a rabbit hole, I doubt anyone could avoid the land mines  he said, shamelessly mixing his metaphors.

Maybe the university would be better off valuing “uniqueness” rather than “diversity”?

Just thinking out loud.

Speaking of thinking out loud, in 2016, I introduced my “You Should Have Called the Media Guy” column where I call out tone-deaf advertisers who would have been wise to call me before running some of their ill-fated ads. So far, I’ve tackled:

The American Red Cross
Pepsi
Kellogg’s
Anaheim Ducks

I write these columns opening wondering how advertising like this could have possibly made it past their high-paid teams teams of creatives and then when they do, they double down by spending millions of dollars in ad space to brag how clueless their ads are, tarnishing their brands along the way.

Despite my soapbox pontification, companies from McDonald’s to Dove to Pepsi produced some tasteless advertising decisions last year. I mean, really? A simple phone call and a small consulting check made out to yours truly could have saved all of these companies a lot of bank.

And no, I am not always the smartest guy in the room, but yes, I AM somewhat of a savant as to why your silly commercial will or won’t work. So, like the classic 1970s Fram Oil Filter commercial told us, “you can pay me now or, pay me later”:

A small five-figure check to the Media Guy will save you seven figures down the road…yet I digress.

Bottom line of all of this? Don’t do what they did! So while I covered some bad campaigns already, here are three of my newest inductees into the Media Guy Hall of Shame:

T-Mobile

I hated this commercial so much, that I cannot believe I’m actually putting this in my column and subjecting myself to potential hearing the signature T-Mobile audio cues again, and again, and again. Serious, it’s great that new T-Mobile users could now access Netflix as part of their subscription. But telling me again and again, and again? I just wanted to punch my TV:

Model and John Legend worshipper Chrissy Teigen may have said it best, “The T-Mobile commercial with alternating Netflix and T-mobile sounds puts me into an anxiety inducing personal hell.” On a side note, I cannot believe I am using a Chrissy Teigen quote to validate my hatred for this ad.

Dove

How in the world would you pay money to put an ad on television that could best be described as “racially insensitive” and at worst be cased “downright racist’? Dove did just that in October. The soap company posted an ad on its Facebook page that featured a black woman taking off a shirt similar to her skin tone to reveal that she had turned into a white woman wearing a shirt similar to her skin tone. What? Whaaaaaaaat?

Dove quickly pulled the ad and apologized: “In an image we posted this week, we missed the mark in thoughtfully representing women of color and we deeply regret the offense that it has caused. The feedback that has been shared is important to us, and we’ll use it to guide us in the future.”

Regardless of their ghost-written apology, hashtags like #DoneWithDove and #DoveIsRacist have gained traction. Such a shame. One call to the Media Guy would have solved their problem. In 2017-18, you don’t take chances with people thinking you aren’t diversity inclusive.


McDonald’s

In May, McDonald’s U.K. “Dad” spot shows a boy asking his mum what his dad was like. After a series of anecdotes and walking around the English countryside, the duo arrive at their local McDonald’s where it’s revealed the son and father both shared a love for Filet-O-Fish.

I’m sure you noticed that that the boy is clearly hoping one of the descriptions will line up with something that would describe himself. Alas, the boy and his dad seemingly had nothing in common, except that fish sandwich.

After the harsh criticism of the ad, McDonald’s yanked the spot and apologized. Sigh…

The post Class of 2017 Media Guy Hall of Shame Inductees appeared first on Media Guy Struggles.

Recent United Airlines ad offering friendly service…

Just a few days ago, I wrote that Pepsi should have called the Media Guy before their ill-conceived Kendall Jenner ad launched. Apparently all that was needed was for another major brand to screw up royally in real time to have them breathing a sigh of relief.

In case you missed it, here’s the video Pepsi is quietly cheering about:

Before we go any further, you know what I am going to say…right? Yes, you’re right, United Airlines CEO Oscar Munoz should have called the Media Guy. As a matter of fact, Oscar Munoz should have me on his speed dial. When in doubt on your media campaigns or crisis, call the Media Guy.

Instead Mr. Munoz did it his way and made a public relations crisis a complete disaster:

Note to Mr. Munoz: I know you were named PRWeek’s U.S. Communicator of the Year, but even the best of us need some help. You know, “it takes a village…” and all. You should know already that you must offer a quick, unreserved apology when there’s video out there. Get in front of it and fall on your sword.

Click to view on Twitter.

I joked on Twitter that the bat guy from The Walking Dead going up and down the aisle on a United Airlines flight is the leading storyboard idea for the next big ad campaign for the positive media challenged corporation.

This is not really a laughing matter because 1) not only did someone get hurt (mentally and physically), 3) is a public embarrassment, but now 3) the stock price is down $1.4 billion after the video went viral.

No look at what you did. Instead, you only apologize for “having to re-accommodate … customers?” Seriously?

You came off callous and uncaring with little self-awareness. But then you doubled down and made it worse. You took pen to paper and wrote a letter to your employees, describing the passenger as “disruptive and belligerent.” So glad you let your workforce know that “employees followed established procedures for dealing with situations like this.” You know what happens when you do things like this? Clever consumers start posting these kind of videos:

Rupert Younger, a well known public relations expert (and director of the Oxford University Centre for Corporate Reputation), agrees with me stating  “The apology by the CEO was, at best, lukewarm or, at worst, trying to dismiss the incident,” said Younger. “The CEO should make a better, more heartfelt, more meaningful and more personal apology.”

And now, besides the stock drop, the internet ablaze and United is struggling to contain fallout from the incident. The top trending topic on Twitter is #NewUnitedAirlinesMottos, with users suggesting slogans such as “not enough seating, prepare for a beating.”

So Mr. Munoz, as Pepsi celebrates you for taking the spotlight off them and Air Canada smirks that their #AirCanadaSux hashtags are pushed back a bit, keep in mind that the Media Guy is here with a few tricks up his sleeve. I left you a voice mail…have your secretary ring me, morning, noon or night. If common sense doesn’t make you call, try looking at these before you go to bed:

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I’m waiting by the phone hoping Indra Nooyi, the CEO of PepsiCo, dials my ten digits so we can discuss their latest Kendall Jenner spot. I mean, I feel for Indra Nooyi because how many people at Pepsi are going to get fired? I say this is because I can’t remember the last time a big corporation with deep pockets making this kind of advertising mistake. Before I get going on another media rant, take a look at the ad…

Isn’t it lovely how the cola giant joined the fray in capitalizing on a Trump America where big business appropriates real feelings and related imagery from serious protests to sell product? All the while, corporations are minimizing the danger protesters encounter and the frustrations that inevitably get pushed within.

In a bit of Hollywood fantasy, the ad’s climactic scene shows a police officer accepting a can of Pepsi from Kendall Jenner, setting off riotous approval from the protesters and an appreciative grin from the officer. This is precisely the opposite of real-world experiences of protesting police brutality. Who knew police officers just needed a Pepsi to stop beating and shooting civilians?

Back to the rant…

…it’s bad enough to have an ad that people don’t care about, but what you cannot do with your media buy is produce a national spot attached to your product that people despise. You just can’t do it and I am shocked that this even made it to air because it had to go through so many approval cycles jsut to get produced. This isn’t one person’s decision, there are executives after executive weighing in. A production team, writing staff, and more.

So we’ve arrived in 2017 in an interesting place where Steve Harvey messed up the Miss Universe announcement…when the Oscars get botched by Faye Dunaway (yes her and NOT Warren Beaty)…when Mariah Carey can get furious while lip-syncing onstage on New Year’s Eve…that truly bad publicity is good publicity. We’ve arrived in a place where you get more attention by botching things to the point where you might think that some people might actually do things badly for the extra publicity.

But this mindset can’t be what Pepsi was going for with the Jenner spot. My guess is that if you asked Pepsi, “would you like to go back and do it over again?” that they would jump on the opportunity. They are just too big to make such a colossal blunder. You never want this hatred anywhere near your marketing and advertising.

Lady on the left: “Hey, Kendall, why are you pawning your wig off to me?”

Maybe they were looking for genius to be assigned to them for this campaign, simply on the merits that nearly all of their ads work. There was no genius in this work and no brilliant strategy that this would get people talking and thus help the brand. I’m finding it difficult to believe that after all of the pop star ads and not-so-subtle shade at Coca-Cola that Pepsi wants to be edgy.

Alternative thinking was that Pepsi was jumping on board with the notion of being socially responsible would give them a leg up. Oh goodness no!

This is why you do focus groups and you send the spot to the team for a looksee and enable your staff to have a voice. The hope is that someone, anyone would speak up. Maybe someone spoke up and maybe they didn’t.

C’mon Indra, one call to the Media Guy—before you spent millions on a campaign like this.—could have solved all of your issues. A simple review of your story boards or creative brief by your new Commissioner of Common Sense (that’s me) would have saved all that embarrassment. My moderate salary or retainer fee would have already paid for itself.

A Pepsi Google search looks something like this…

A bit of advice…the ONE THING you cannot do with your advertising is offend the public at large. If you’re working in your our creative vacuum or within a creative team and I ask, “what’s the worst case scenario on our ad and how people react?”…what’s the response?

The worst case scenario is definitely “offending the viewers” and staining the brand with offensive publicity. You want people to like your product. You don’t want them talking about how another Jenner/Kardashian is jinxing your brand. These are same people who pixelate logos and brands out of their television shows.

So here we have Kendall Jenner catwalking down the street from Privilege Island to sell some cola while sashaying through real protests is at the height of misconceived notions. Staggering in its stupidity if you will.

With this in mind I feel sorry for the people who will be fired because today people are talking about Pepsi, only to laugh at it.

So Indra, one final time, please, for the sake of your brand: call me back. You’ll be happy you did.

UPDATE – April 5, 2017:

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